Frequently Asked Questions

Order & Returns

How do I place an Order?

To place order on Africartz Kitchen is similar to other standard Ecommerce site. Select the item you need, add it to cart and check out.

How Can I Cancel Or Change My Order?

Please contact us immediately for this

Do I need an account to place an order?

No. You can place an order without having an account with us. Having an account is not compulsory to place an order but it is necessary.

How Long Will It Take For My Food Package to be delivered

If the delivery location is within Lagos State, It will take couple of hours only. However, for deliveries outside Lagos state, it may take 1 - 2 days for it to be delivered.

Vendor

How do I register as a vendor?

Please visit this link in order to know how to register as a vendor and upload your products https://africartzkitchen.com/how-to-start-selling-on-africartz-kitchen/

How much does it cost to register as a Vendor on Africartz Kitchen

To register on our platform is free but 5% is deducted as a commission when your product is sold by us

How is delivery taken care of when my product is ordered.

We pickup the product from the vendor and we handle every other logistics involved in the delivery.

PAYMENT

What Payment Methods Are Accepted?

We accept online payment only through the usage of your card

Is Buying On-Line Safe?

Yes all payments and transactions done through our site are secure and safe.

SHIPPING

How Long Will It Take To Get My Food Package?

This depends on your location but generally it takes between 1 - 3 days
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